Experience: 4 - 7years
Key Responsibilities
Responsibilities:
- Monitor health, usage and overall compliance of ServiceNow and its applications;
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
- Coordinate application and platform upgrades;
- Develop systems integrations and process automation;
- Configure and maintain SLA, catalog items and their associated workflows;
- General support, administration and maintenance of ServiceNow platform and associated applications;
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
Requirements:
- Experience using JavaScript, XML, and HTML;
- ServiceNow System Admin certification (admin or higher);
- A minimum of 2 years of related work experience;
- Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
- Experience in IT service management, ITIL certification preferred;
- Ability to analyze, troubleshoot and resolve complex software application related problems;
- Exceptional customer service skills;
- Applies standard methodology, techniques, procedures and criteria;
- ITIL v3 Certification;
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
- 3-5 years’ experience with ServiceNow administration;
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
- Experience troubleshooting integration management, security, and application issues;
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc .